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Frequently Asked

Most Asked




Is d'ORO the Gold & Silver WATER with the most colloidal content in the world?

Absolutely! d’ORO prides itself on offering Gold & Silver WATER with the highest natural colloidal content globally, ensuring unparalleled purity and luxury in every sip.

Can d'ORO water be considered a healthy choice?

Indeed, d’ORO water not only symbolizes luxury but is also sourced from the pristine springs of the Transylvania Carpathian Mountains, offering natural hydration with the added benefits of colloidal gold and silver known for their health-enhancing properties.

Are there specific occasions when d'ORO water is particularly recommended?

d’ORO water is perfect for any occasion that calls for a touch of luxury and elegance, from everyday dining to the most special celebrations like weddings, anniversaries, and exclusive private events.

How can I purchase d'ORO's Gold & Silver WATER collections?

To purchase our exclusive water collections, we offer a personalized service to meet your unique needs. Please contact us directly for inquiries and purchases. For our VIP collection, including NFTs, visit our “metaverse” page or “marketplace” for transactions using cryptocurrencies or credit cards.

What does the STANDARD bottle model signify?

Our STANDARD model represents the perfect harmony between elegance and the generosity of nature, with the purest WATER and the highest amount of colloidal Gold and Silver in the world. It is ideal for elevating the experience in restaurants, hotels, and special meetings.

How does the PREMIUM collection differ from STANDARD?

With the purest WATER and the highest amount of colloidal Gold and Silver in the world, the PREMIUM collection elevates luxury with its meticulously crafted bottle packaging designed for refined tastes and sophisticated gifting, offering a masterpiece that quenches thirst and enriches prestige moments.

What makes the VIP collection the epitome of luxury?

Our VIP collection represents the pinnacle of opulence, offering limited edition masterpieces with advanced design elements and cutting-edge technology, each accompanied by a custom-made box, making it the ultimate statement of luxury and exclusivity.

Our flagship available as physical products and NFTs, for purchase, visit our “metaverse” page or “marketplace.

Is the CUSTOM model fully customizable?

Yes, the CUSTOM model offers a fully personalized luxury, from the bottle design to label aesthetics and packaging, to mirror your unique identity and taste. It’s a collaborative art piece, crafted by you and perfected by us.

Do you offer products other than your water collections?

Yes, we offer a range of d’ORO branded SWAG items, such as mugs, caps, jackets, … etc, perfect for gifts or personal use. These are available in our “STORE”.

How is pricing determined for d'ORO water collections and exclusive NFTs?

Pricing reflects the quality, rarity, and craftsmanship of our products, including both our water collections and exclusive VIP NFTs. Each collection and NFT edition is priced based on its uniqueness, with considerations for the sophistication of bottle design, the rarity of the natural colloidal gold and silver water, and the exclusivity of the offering.

Can I get a personalized price estimate for bulk or special orders?

Absolutely! We offer customized pricing for bulk purchases or special requests, taking into account the volume and the specific collection(s) or items you’re interested in.

You are very special to us, so we are going to personalize the best possible offer for you.

Are there any promotional discounts or special offers available?

We occasionally run special promotions and discounts, especially for first-time purchasers, to welcome new members into the d’ORO family. Stay updated with the latest offers by subscribing to our newsletter or reaching out to our customer service team.

We want to give the best possible service to our customers, so we are delighted to assist you when you contact us.

What payment methods are accepted for purchases?

We accept a range of payment methods for your convenience, including major credit cards, bank transfers, and select digital payment platforms. For purchases involving our VIP NFTs, we also accept cryptocurrencies in addition to credit cards. Visit our “METAVERSE” page or “MARKETPLACE” for more details on NFT transactions.

We want to give the best possible service to our customers, so we are delighted to assist you when you contact us.

How can I buy SWAG items?

Our SWAG items, such as mugs, caps, jackets, … etc, are available directly through our “SWAG” page, with pricing details listed alongside each product. These items can be purchased without direct contact, offering a straightforward way to own a piece of the d’ORO luxury experience.

How can I stay informed about d'ORO's new releases and exclusive offers?

Subscribe to our newsletter and follow us on social media to stay updated on the latest collections, special editions, and exclusive offers. This includes updates on our unique offerings in the “METAVERSE” and “MARKETPLACE”.

How do I purchase VIP NFTs and engage with d'ORO in the "metaverse"?

To explore and purchase our VIP NFTs, visit our “METAVERSE” or the “MARKETPLACE” page.  These platforms offer a seamless, immersive experience for acquiring our exclusive digital and physical products using cryptocurrencies or credit cards. For assistance or more information, please contact us directly.

If there's no need for an account, how do I make purchases or track my orders?

For direct purchases, including “SWAG” page items or inquiries about water collections, contact us through our “CONTACT” page. For purchases in the “METAVERSE” or “MARKETPLACE” page, transactions are managed directly within these platforms, with our team available to provide updates and support for your orders.

Can I personalize my shopping experience in the "metaverse" or "marketplace"?

Absolutely. Both the “METAVERSE” and “MARKETPLACE” are designed to offer a personalized, immersive shopping experience. While specific personalization options vary, our team is dedicated to ensuring a unique and luxurious shopping journey tailored to your preferences.

How do I manage communications or opt-out from newsletters?

Manage your newsletter preferences via the unsubscribe link in each email. For personalized assistance or to modify your communications preferences related to the “METAVERSE” and “MARKETPLACE”, please reach out to our customer support.

How does d'ORO ensure the security and privacy of my purchases and personal information?

At d’ORO, we prioritize the security and privacy of our customers’ information with the utmost care. Whether you’re engaging with us through direct contact, making purchases in our store, or transacting in the “METAVERSE” and “MARKETPLACE”, we use state-of-the-art security protocols to protect your personal and payment information. Our platforms are designed with your privacy in mind, ensuring that your luxury shopping experience is not only exclusive but also secure.

How can I provide feedback on my experience with d'ORO's "metaverse" or "marketplace"?

Your feedback is invaluable to us. Please share your thoughts and suggestions about your experiences with our “METAVERSE”, “MARLETPLACE” or any aspect of d’ORO through our “CONTACT” page or direct email. We strive to continually enhance our offerings based on your insights.

How can I get assistance if I encounter issues with my purchase or have questions about a product?

Our customer support team is available to provide you with comprehensive assistance. For any inquiries or issues related to your purchase, product details, or if you need help navigating our “METAVERSE” and “MARKETPLACE”, please contact us through our “CONTACT” page, where you can find direct communication channels for immediate support.

What should I do if my order is delayed, incorrect, or damaged?

If your order does not arrive as expected, please reach out to us immediately via our “CONTACT” page. Our team is committed to resolving any issues promptly, ensuring that you receive the correct, undamaged products you ordered, or arranging for a suitable resolution according to our policies.

Can I return a product or cancel an order?

d’ORO’s return and cancellation policies are designed with your satisfaction in mind. For specific details on how to return a product or cancel an order, including conditions and the process, please visit our policies section or contact our support team for personalized guidance.

Is technical support available for issues related to the "metaverse" or "marketplace"?

Yes, technical support is available for any challenges or questions you may encounter within our “metaverse” or “marketplace.” Contact our support team directly for assistance with technical issues, and we will ensure a smooth and enjoyable experience.

How can I provide feedback on my customer service experience?

Your feedback is invaluable in helping us improve our service. After your inquiry has been resolved, you may receive a feedback form via email, or you can share your thoughts anytime through our “CONTACT” page. We welcome your suggestions and comments on how we can enhance our support.


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